Dhaka Hotline
There are two back-to-back call routes for Dhaka residents from 9am to 11pm, notes are taken
4 direct lines of m71 Contact
Call answered, work begins
Chat support
For small questions, chat is quick; the m71 Help team usually replies within 10 minutes
Office information
If address verification for the Dhaka region is needed, use this page's information; avoid wrong numbers, save time
Voice message
If line is busy, leave one voice note; a callback will come, not empty-handed
m71 Support callback system
1 click, 1 call, 0 hassle
When to expect a call
Notes before noon often bring a call within 30 minutes; in the afternoon, the crowd grows, but tickets stay in order
What to write
Username, issue, and which device you are using; if there is trouble with the m71 App, note it in one line
What’s the benefit
No need to repeat the same thing; the team looks at the previous note, so talks from Dhaka or other cities move quickly
Contact information for four regions of Bangladesh
Short list, easily found
Dhaka
Main line: questions about bKash and Nagad are quickly filtered here from 9am to 11pm
Chittagong
If the network is slow, take a voice call; there is a separate note about account verification with Rocket
Sylhet
If you call at night, a follow-up arrives in the morning; for small problems, the m71 Help page also helps
Khulna
If the number is wrong, the call is lost, so verify contact information first, then dial
m71 Help on voicemail
Only talk remains on the line
If the line is busy, leave a 20-second voice message with your m71 Contact number, the type of issue, and which page you are stuck on
Not banking, just account and support; if you have questions about bKash, Nagad, Rocket, state them clearly for faster help
Helpful links for Help Center
All small doors on one page
m71 Help Center
Common questions, account issues, and small setups
m71 App information
Essential directions before opening the app on the phone
Sign-up guide
Two-step help to start a new account